Terms & Conditions
Definitions :
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of “tourism” accommodation or bare pitches.
ACCOMMODATION: Tents, caravans, mobile leisure homes and light leisure dwellings.
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation or bare pitches on the Les Granges Bas campsite to non-professional customers (“Customers” or “the Customer”), on its website www.lesgrangesbas.fr or by telephone, post or electronic mail (e-mail), or at a location where the Service Provider markets the Services. They do not apply to rentals of pitches for mobile leisure homes (mobile homes), which are covered by a “leisure” contract.
The main characteristics of the Services are presented on the www.lesgrangesbas.fr website or in written form – paper or electronic – in the event of reservation by means other than a remote order.
It is the Customer’s responsibility to familiarize himself/herself with these terms and conditions before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other sales channels for the Services.
These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer.
In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system constitutes proof of all transactions entered into with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify and oppose, if the processing is not essential to the execution of the order and the stay and their consequences, all his personal data by writing, by mail and proving his identity, to :
Camping les Granges Bas
116 chemin des Granges Bas
88400 Gérardmer
The customer declares that he/she has read and accepted the present General Terms and Conditions of Sale, either by ticking the appropriate box before completing the online order procedure, or by accepting the general terms and conditions of use of the www.lesgra
ARTICLE 2 – RESERVATIONS
The Customer selects on the website or provides information on any document sent by the Service Provider the services he wishes to order, according to the following procedures:
For accommodation:
- Online booking: validation of booking steps on the secure site
- Reservation by telephone, e-mail or post: the rental contract is sent to the customer, who returns it duly completed and signed, signifying acceptance of these terms and conditions. On receipt of the contract by the campsite, a reservation option is issued for 10 days, the deadline for payment of the deposit. If the deposit is paid within 10 days, booking confirmation is sent. If the payment is not made, the option is withdrawn. The balance of the reservation must be paid no later than 15 days before arrival.
For bare pitches :
- Online booking: validation of booking steps on the secure site
- Reservations by telephone, e-mail or post: no rental contract, just an e-mail confirming your pitch reservation. Payment for services must be made on site the day before departure.
For offers including full board or sports courses :
- Online booking: validation of booking steps on the secure site
It is the Customer’s responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order will only be considered definitive after confirmation of acceptance of the Order has been sent to the Customer by the Service Provider, by e-mail or post, or by signature of the contract in the case of reservations made directly on the premises where the Service Provider markets the Services.
Any Order placed on the www.lesgrangesbas.fr website constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are non-transferable..
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the prices in force on the website www.lesgrangesbas.fr, or on any information medium of the Service Provider, when the order is placed by the Customer. Prices are expressed in Euros, exclusive of tax and VAT.
Prices take into account any discounts granted by the Service Provider on the www.lesgrangesbas.fr website or in any other information or communication medium.
These rates are firm and non-revisable during their period of validity, as indicated on the www.lesgrangesbas.fr website, in the e-mail or in the written proposal sent to the Customer. Beyond this validity period, the offer is null and void and the Service Provider is no longer bound by the prices.
Prices do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the www.lesgrangesbas.fr website or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.
An invoice is drawn up by the Vendor and sent to the Customer at the latest upon payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the commune of Gérardmer, is not included in the rates. The amount is determined per person per day and varies according to destination. It must be paid when paying for the service, and is shown separately on the bill.
ARTICLE 4 – TERMS OF PAYMENT
4.1. ACCOUNT
Sums paid in advance are deposits. They constitute an advance on the total price due by the Customer.
For accommodation: a deposit corresponding to 30% of the total price of the Services ordered is required when the Customer places the order. This deposit must be paid as soon as the reservation is made online, using the payment method selected. If the booking is made by means other than the website, it must be paid on receipt of the final rental contract attached to the copy to be returned. It will be deducted from the total amount of the order.
For pitches, a deposit corresponding to 50% of the total price of the Services ordered is required when the Customer places the order. For stays < 3 days, the deposit corresponds to the entire stay.
For the full-board offer and sports courses, a deposit corresponding to 30% of the total price of the Services ordered is required when the order is placed by the Customer. It must be paid as soon as the reservation is made online, using the payment method selected.
The Service Provider cannot reimburse the deposit in the event of cancellation by the Customer (except in cases covered by article 6.4 of these terms and conditions).
4.2. PAYMENTS AND BALANCE
Payments made by the Customer will not be considered final until the amounts due have been received by the Service Provider.
The balance of the stay must be paid in full 15 days before the date of arrival (otherwise the rental will be cancelled) for accommodation. If you book less than 15 days before your arrival, the stay must be paid in full at the time of booking.
For bare pitches, payment must be made on site no later than the day before departure.
Cancellation costs may be covered by the campsite’s optional holiday cancellation insurance.
Opt for Neat Camping insurance and ensure a worry-free stay. Our cancellation insurance offer (optional) guarantees a refund of your stay in the event of unforeseen circumstances before your arrival, and also covers you in the event of interruption of stay, replacement vehicle, veterinary expenses… In the event of cancellation, notify the campsite of your withdrawal by post or e-mail as soon as an event preventing your departure occurs. If the claim is covered by the general conditions (available at https://neat-documents.b-cdn.net/camping/Formule-flex/Notice-Flex.pdf or from the campsite), notify the insurer within 48 hours and provide all the necessary information and supporting documents.
In the event of late payment and payment of sums due by the customer after the above-mentioned deadline, or after the payment date, the customer must notify the insurer within 48 hours.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the supply of Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 – SUPPLY OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation or pitch may be occupied from 3 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
The accommodation and pitches are intended for a specific number of occupants at the time of rental and may under no circumstances be occupied by a greater number of people.
The accommodation and pitches must be returned in the same state of cleanliness as when delivered. Failing this, the tenant will be required to pay a cleaning fee of between €20 and €80, depending on the type of accommodation. Any damage to the accommodation or its accessories will be immediately repaired at the tenant’s expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
An electricity charge is included in the rental price. A meter reading is taken at the time of the incoming inventory. Any excess kwh will be billed at the current rate. A statement will be taken at the outgoing inventory of fixtures.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of €300 is required from the customer on the day the keys are handed over, and is returned to the customer on the day the rental ends, subject to deduction of any repair costs.
This deposit does not constitute a limit of liability. Cheque deposits are no longer accepted.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No discount will be granted for late arrivals, early departures or changes in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in dates or number of people, the Provider will do its utmost to accept requests for date changes within the limits of availability, without prejudice to any additional charges; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.
Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by article 6.3.
6.2. INTERRUPTION
Early departure shall not give rise to any reimbursement by the Service Provider.
6.3. CANCELLATION
In the event of cancellation of the reservation by the Customer after its acceptance by the Provider, for any reason whatsoever other than force majeure, the deposit paid at the time of reservation, as defined in article 4 – PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by the Provider, by way of compensation, and may not give rise to any reimbursement whatsoever.
In the event of cancellation of accommodation within 15 days of arrival, no reimbursement will be made for sums paid, either the deposit or the balance of the stay.
No refunds will be made in the event of no-shows.
In all cases of cancellation, the processing and management fees (article 3) will be retained by the Service Provider.
6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the booking of the stay will be reimbursed within 15 days.
However, the Service Provider cannot be held liable for any additional compensation beyond this reimbursement of sums already paid for the reservation of the stay.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer is affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would jeopardize his/her participation in the stay on the scheduled dates, will give rise to the issue of a non-refundable credit note valid for 18 months. Any processing and management fees as stipulated in the general terms and conditions will be retained by the Service Provider. In all cases, the Customer must provide proof of the event making him/her eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures preventing participants from travelling (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome Customers, the Service Provider will reimburse the sums paid in advance.
6.4.4 – If the Customer takes out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance indemnities received by the Customer will be deducted from the amount.
ARTICLE 7 – CUSTOMER OBLIGATIONS
7.1. LIABILITY INSURANCE
Customers staying on a pitch or in accommodation must be covered by third-party liability insurance. A certificate of insurance may be requested from the customer before the start of the service.
7.2. PETS
Pets are allowed on the campsite for a fee payable at the time of booking, with the exception of 1st and 2nd category dogs. When authorized, they must be kept on a leash at all times. Dogs are not allowed in certain rental units, food shops or buildings. Vaccination certificates must be up to date.
7.3. RULES OF PROCEDURE
Rules and regulations are posted at the entrance to the establishment and at reception. Customers are required to read and respect these rules. They are available on request.
ARTICLE 8 – OBLIGATIONS OF THE SERVICE PROVIDER – WARRANTY
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect arising from a fault in the design or manufacture of the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 2 days from the provision of the Services.
The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 1 day of the Service Provider’s discovery of the defect or fault. Reimbursement will be made by credit to the Customer’s bank account or by cheque sent to the Customer.
The Service Provider’s warranty is limited to the reimbursement of Services actually paid for by the Customer. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of an event of force majeure as usually recognized by French case law.
The Services provided through the Provider’s website www.lesgrangesbas.fr comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Activities relating to the organization and sale of holidays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the writer of the present document, implements personal data processing whose legal basis is :
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes :
- prospecting
- customer and prospect relationship management,
- organizing, registering for and inviting to the Service Provider’s events,
- processing, execution, prospecting, production, management and follow-up of customer requests and files,
- drafting deeds on behalf of clients.
● or to comply with legal and regulatory obligations when it implements processing for the purpose of :
- the prevention of money laundering and the financing of terrorism, and the fight against corruption,
- billing,
- accounting.
The Service Provider retains data only for as long as is necessary for the operations for which it was collected, and in compliance with current regulations.
In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of the relationship with the Service Provider. For accounting purposes, data is kept for 10 years from the end of the financial year.
Prospective customers’ data is kept for a period of 3 years if no participation or registration in the Provider’s events has taken place.
The data processed is intended for use by the Service Provider’s authorized personnel.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, portability and delete data concerning them.
Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to
- by e-mail to the following address: camping[at]lesgrangesbas.fr
- or by post to the following address: Camping les Granges Bas, 116 chemin des Granges Bas 88400 Gérardmer.
Data subjects have the right to lodge a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the www.lesgrangesbas.fr website is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) with a view to providing the Services to the Customer. The Customer therefore refrains from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express, written and prior authorization of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
The present General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
The present General Terms and Conditions of Sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of litigation.
ARTICLE 13 – DISPUTES
Any and all disputes arising out of or in connection with the purchase or sale of goods under these terms and conditions of sale, concerning the validity, interpretation, performance, termination, consequences or consequences thereof, which cannot be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of ordinary law.
The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.
In particular, he/she may have free recourse to the following Consumer Mediator:
Internet referral by filling in the appropriate form: https://cm2c.net/comment-nous-saisir.php
By e-mail: cm2c@cm2c.net
By post: CM2C – 14 rue Saint Jean – 75017 Paris
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges that, prior to placing an Order, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of October 22, 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hotels, and in particular :
the essential characteristics of the Services, taking into account the communication medium used and the Services
concerned;
- the price of Services and ancillary costs ;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not obvious from the context;
- information on legal and contractual warranties and how they apply; the functionalities of digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute ;
- information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the www.lesgrangesbas.fr website implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognized by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Service Provider.